What is a Chatbot?

Generally, a bot is software that automates tasks. A Chatbot is a type of bot that can be found on messaging platforms. In this context, there are a multitude of possible definitions which can lead to confusion about what a chatbot is. This is because there are a variety of use cases and this can…

Why you should consider hiring a chatbot?

Chatbots and virtual assistants are the latest tools in the tech industry designed to automate the exchange of messages. A chatbot is an AI software that can stimulate a conversation with a user in natural language through messaging apps, websites, mobile apps, or by phone(SMS). A chatbot is one of the most advanced and promising…

Sectors where it is essential to have a chatbot

You’ve probably already experienced those times when we called customer support and listened to music for at least 15-20 minutes before someone answered their call. Not only is this frustrating, but it has also proved problematic for companies that aim to improve the customer experience. One thing is clear: customers no longer base their loyalty…