Chatbots and virtual assistants are the latest tools in the tech industry designed to automate the exchange of messages. A chatbot is an AI software that can stimulate a conversation with a user in natural language through messaging apps, websites, mobile apps, or by phone(SMS). A chatbot is one of the most advanced and promising…
You’ve probably already experienced those times when we called customer support and listened to music for at least 15-20 minutes before someone answered their call. Not only is this frustrating, but it has also proved problematic for companies that aim to improve the customer experience. One thing is clear: customers no longer base their loyalty…
Through a study carried out by Drift, a company specializing in conversational marketing, we will explain to you with supporting figures and statistics why it is crucial for your business to adopt the chatbot. The frustration of waiting Like any emerging technology, chatbots will only gain wide acceptance if they are shown to be able…
